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Q. What kind of skills does setting up and
maintaining my site require?
A. Only basic computer skills are required to manage your Web site. If you can surf the Internet, and write/edit a Word document, you will be fine. No knowledge of HTML, JavaScript, or other programming languages is required.
Q. How Do I Order This Service?
A. Contact us at 1.866.747.3060.
Q. What if I already have a domain name?
A. A "DNS transfer" will be necessary to "point" the domain name to your new web site. You can accomplish this by contacting the registrar that you have the domain name registered with and changing the dns information to:
ns1.simplesiteonline.com and ns2.simplesiteonline.com
We can help if you'd like! Please contact Customer Support for assistance. The DNS entries will take 2-5 days to cycle. After the new information has cycled, you will be able to view your new Web site.
Q. How do I administrate or make changes or
update my TeamSportsOnline Web site?
A. In order to edit your site, you must have access to the Internet. Although any browser can display your Web site, you will need Internet Explorer 5.0 (or higher) to use the advanced options that TeamSportsOnline equips you with. If you have Internet Explorer open, proceed to the Control Panel listed in your initial signup email. (If you are unsure of how to find this, please contact Customer Support.) Enter the username and password that you had selected in the signup process and click Login.
Q. Can I insert pictures to my Web site?
A. Yes, through the SimpleSite? Online Editor. Please see the tutorial provided on Getting Started for information on how to do this. In your Control Panel, click ?Click here for help Getting Started.?
Q. If I have clip art on a CD or my Hard Drive can I
use this art?
A. Yes, providing the files are in .jpg or .gif format. If not, you will have to convert them using the appropriate software (Photoshop, Illustrator,Corel..etc.).
Q. How many pages does my Web site come with?
A. There is no limit to how many pages you add to your site.
Q. Is there a size limit for my website?
A. There is no size limit for your website.
Q. Do I have unlimited access to my site?
A. You have access 24 hours a day to your site.
Q. How often can I change my designs or text?
A. You can update both design and text as often as you'd like. There are no limitations to the number of changes you make. We encourage you to make changes on a regular basis to keep your members coming back.
Q. What new features will be added to
TeamSportsOnline? Is there a charge?
A. We are always striving to improve the system by making enhancements and adding features. Many of these ideas come from customer suggestions and/or trends we see in the world of the Internet. Generally, any enhancements or features will be free. However, more sophisticated new features may require a small fee.
Q. How do I get my web hosting set up and how
much does it cost?
A. There is no web hosting to set up. We do it all for no additional charge. You will never pay any fees for web hosting associated with TeamSportsOnline.
Q. Can I use different design templates on each
page of my Web site?
A. You have 5 options in regards to the "look and feel" of your web site.
1.) Select and use the templates we provide in the Template Organizer.
2.) Select the Blank Page template from the templates we provide and insert graphics and images of your choosing.
3.) If you have the appropriate software and can create your own custom template, we can upload it for you. It will then be available in your Template Organizer. There is a small fee for this service. 4.) If you'd like to use an existing template, but also add some customization to it, you can use the "Build Your Own Template." 5.) You can work with one of the Graphic Artists on our staff to sign a custom template to your specifications. There is also a small fee for this service.
Q. What monitor resolutions does
TeamSportsOnline.com support?
A. The recommended resolution settings are 800 x 600 or higher.
Q. What is a domain name?
A. A domain name is essentially a Web site address. People will use this name to find your Web site. No two parties can ever hold the same Web address simultaneously, so your Internet identity is totally unique. Technically, a Web Address is an addressing construct used for identifying and locating computers on the Internet. While computers use Internet Protocol (IP) numbers to locate each other on the Internet, people find them hard to remember. Therefore, Web addresses were developed to permit the use of easily remembered words and phrases to identify Internet addresses. When you type www.TeamSportsOnline.com into a Web browser or send e-mail to someone at TeamSportsOnline.com, the Domain Name System (DNS) translates TeamSportsOnline.com into the IP numbers used by the Internet and connects you to TeamSportsOnline.
Q. What is a URL?
A. Short for "Uniform Resource Locator," this is the actual address for Web sites, documents and other resources on the World Wide Web. An example of a URL is http://www.echurchonline.com/.
Q. How much will my hosting provider charge me
to transfer my Web address (domain name) to
use with my new Web site?
A. Most hosting providers do not charge to transfer a Web address. Please note that TeamSportsOnline does not charge for this transfer at all. Any transfer charges that you may incur would come directly from your current hosting provider.
Q. Is my Web site accessible from all browsers,
even older versions?
A. Some portions of your Web site may not be accessible from older browsers. This is due to new technology used in site design and new security standards. You can download an updated browser from either, http://www.microsoft.com or www.netscape.com*. When using Netscape Communicator, we recommend that you use Version 4.77 not 6.0. You may use any version of Internet Explorer.
(*All software titles available for download through this or any other website owned and operated by TeamSportsOnline are provided by third party software vendors pursuant to license agreements or other arrangements between such vendors and the end user. TeamSportsOnline disclaims any responsibility for or liability related to the software. Any questions, complaints or claims related to the software should be directed to the appropriate Author or Company responsible for developing the software.) Q. Is my site accessible by anyone on the Internet,
regardless of ISP?
A. Your website will be accessible by anyone on the Internet regardless of ISP or location in the world. All they need is your URL or web address.
Q. Do I get email with my Web site?
A. Yes. TeamSportsOnline allows you and your members to set up Vanity Email accounts. There is no limit to the number of email address you may create with your domain name. Your email account would read as follows: you@yourdomainname.com@.com. (Replace .com with .org or .net, depending on your site.)
Q. Where is the vanity email sign up administration
performed?
A. Go to http://mail.yourdomainname.com/. (Replace .com with .org or .net, depending on your site.)
Username:admin@yourdomainname.com. (Replace .com with .org or .net, depending on your site.)
Q. Can I check my email with Outlook Express or
Netscape Communicator?
A. Yes. You can check your email at either our Web-based email client (http://mail.yourdomainname.com/) (or .org, .net) or use a POP client like Netscape Communicator or Outlook Express.
? Outlook Express Setup:
Open Outlook Express, click on the Tools menu and click on Accounts. This will open a new window. You will see tabs across the top of this window that read: All, Mail, News and Directory Service. Click on Mail, click on the Add button and choose New. The Account Wizard will open and ask you basic questions regarding your email account.
? Netscape Communicator v4.77 Setup:
Open Netscape Communicator, click on the Edit Menu and choose Preferences. This will open a new window with a white box on the left hand side. Highlight Identity; enter in your name and email address. Continue down the left hand side to Mail Servers. Enter the correct information for SMTP server and username and click the Add button on the upper right hand side. You should see two tabs on the top of this window, General and POP. If you see IMAP instead of POP, choose POP from the drop down menu on the General Tab. Enter the server name and username. Click OK, then click OK again and you should return to Netscape.
POP3 Server Name: mail.yourdomainname.com (or .org, .net)
SMTP Server Name: mail.mychurchesemail.com Note: Although mail.mychurchesemail.com can be used as
the SMTP Server Name, we recommend using the SMTP
Server name provided by the current Internet Service
Provider. If mail.mychurchesemail is used, the box My
outgoing server (SMTP) requires authentication needs to
be checked.
Username (Accountname) : userID@yourdomainname.com
(Example: john.smith@yourdomainname.com) (or .org, .net)
(For further help, email us at
(support@TeamSportsOnline.com)
Q. Can I upload Bitmap files to my web page?
A. You can only upload .jpg or .gif files to your web site. This is due to upload times being much faster with .jpg/.gif files compared to bitmap files.
Q. Can I have more than one administrator
account for my site?
A. Yes, we allow you to create as many
administrator and subadministrator accounts as
you would like.
Q. Is there a way to track the amount of people
who view my site?
A. We offer a comprehensive tracking system that allows you to view the statistics pertaining to your site. In your Control Panel, click Site Statistics.
Q. How does my church pay for the Web site?
A. Your church can be invoiced by our Billing Department or use a credit card. Specific questions can be emailed to: billing@TeamSportsOnline.com.
Q. May I cancel my service?
A. You may cancel your service at any time.
There is no contract involved. Please contact
Customer Service for more information.
Q. What credit cards do you accept?
A. Visa, MasterCard, American Express and Discover credit cards are accepted.
Q. What company will bill my credit card?
A. TeamSportsOnline, 354 Cool Springs Blvd., Ste. 104, Franklin, TN 37067
Q. How do I renew my subscription?
A. There is no need to renew your subscription. Each month, we'll bill your credit card.
Q. I forgot my password. What should I do?
A. Contact our Customer Support department
for assistance.
Q. What is the technology, equipment and security
used?
A. The TeamSportsOnline technological vision is to create a hardware and software base that is scalable and upgradable to meet the needs of the current stage of the company. To meet this demand, we have incorporated technologies that allow for clustering of servers and scalable software.
External Technologies
Platform (Industry Standard), Windows 2000 application servers running Active Server Pages (ASP) and Coldfusion server connecting to Microsoft SQL 2000 databases.
Hosted Solutions
Phase one will consist of one (1) application server and one (1) database and email server hosted behind the managed firewall and load balancing solution.
Communication Solutions
The email server is running iMail version 7.0, which gives us a robust email system that allows for webmail and POP mail solutions. iMail has been tested to allow up to 200,000 email users on one email server.
Internal Technologies
Platform (Industry Standard)
NT application servers running Active Server Pages (ASP) and Coldfusion server connecting to MS-SQL Server 2000 databases.
Communications
IPSwitch iMail version 6.0 is used for email processing.
Development
Development environments will consist of one (1) Web server; two (2) application servers and two (2) data-base servers.
Technological Specifications:
Hosting
All of our live servers are hosted at isdn.net hosting facilities in Nashville, TN. isdn.net Internet Data Centers (IDCs) provide the physical environment necessary to keep our servers up and running 24 hours a day, 7 days a week. The facilities are custom designed with raised floors, HVAC temperature control systems with separate cooling zones, and seismically braced racks. They offer the widest range of physical security features, including state-of-the-art smoke detection and fire suppression systems, motion sensors, and 24x7 secured access, as well as video camera surveillance and security breach alarms.
Within these facilities, we are able to deliver the highest levels of reliability through a number of redundant subsystems, such as multiple fiber trunks coming into the IDC from multiple sources, fully redundant power on the premises, and multiple backup generators.
Server Capacity
Our server base consists of two (2) servers each contains the following: QUAD (4) INTEL 550MHz Xeon processors, 2 gigs EDO Server RAM, 4 Seagate 18 gig Cheetah SCSI Hard Drives, AMI Megaraid Enterprise 1500 RAID V card, Onstream 30 gig SCSI tape backup and tri hot-swap-pable power supplies. These servers are tested to have a load demand of up to 40,000
simultaneous users and still stay under 20% CPU capacity. The database server has a capacity of approximately 5,000 websites and the application server has the capacity of 1000 websites to run at a reasonable speed capacity. We plan to add more capacity as needed.
Security
We are running a WatchGuard Firebox II 2500 linux based firewall solution. This allows for managed security to thwart Denial of Service (DoS) attacks and potential hackers from reaching the servers behind
the firewall.
Safe-Online: Premium Filtered Internet Service Provider
Q. What is an ISP?
A. Short for Internet Service Provider, an ISP is a company that provides access to the Internet. Just as you must use a telephone company to access your telephone lines, the same rule applies when using the Internet. You must use an ISP to access the Internet. ISPs generally provide a variety of services such as email, personalized start pages, and Web site hosting.
Q. What is a browser?
A. Short for Internet or Web browser, it is a software application that allows you to locate and display Web pages. The most popular browsers are Microsoft Internet Explorer and Netscape Navigator.
Q. If I have a Macintosh Computer, can I sign up
for ISP Service access?
A. Currently we do not have software that supports Macintosh users, but we are developing software that will be available for Macintosh users in the future.
Q. How long can I stay online?
A. With Safe-Online Internet access you get unlimited usage of the Web.
Q. What kind of access speeds can I expect?
A. There are a number of factors that affect the actual speed with which you connect to the Web. You should check the specifications of your modem to get the speed supported.
Due to the quality of the phone lines in your home and/or in your area, and the amount of traffic on the Web, you may not achieve the top speeds specified by your modem manufacturer. |
